Frequently Asked Questions
Q: What forms of ID are required to hire from you?
A: Two forms of ID are needed:
1x Original Photographic ID’s (Drivers license & Passport) If you don’t carry these please contact us prior to your hire.
1 x Original Proof of address (Utility bill/Bank Statement) No older than 2months old
Q: What areas do you cover?
A: We operate mainly around Dorset and Hampshire covering: Bournemouth, Poole, Christchurch, Ringwood, Southampton, Salisbury, Winchester, Andover, Basingstoke, Reading, Swindon, Bath, Crawley, Farnborough, Alton, Worthing, Oxford, Weymouth, Isle of Wight, Didcot, Bristol, Portsmouth, Yeovil, Exmouth, Torquay, Exeter, Glastonbury, Taunton, Plymouth, Weston-super-Mare, Cardiff, Stroud.... We are not limited to these locations and also operate nationwide.
Q: What happens if I am late?
A: All dry hired equipment must be returned or made available for collection at or before the time agreed. For each day or part day it remains outstanding the hirer will be charged the daily hire rate for each outstanding item, or the total of consequential losses attributable to its late return.
Q: What happens if I have a technical problem?
A: Throughout your hire we give you full telephone support on 07920 395387. Even if your question is as simple as ”how to turn the volume up on these speakers” don’t be embarrassed to call…. if there was a problem with a piece of our equipment we will come back or to the venue and sort it out for you free of charge but your be shown everything working before you leave so don’t worry.
Q: Are you insured?
A: Yes, we carry full public liability insurance up to £1 million, please note dry hire equipment is not covered once it leaves our our premises.
Q: Is the equipment safe?
A: Yes, all equipment is regularly tested. If you want to see our PAT certificates you will need to ask when booking the equipment as we do not keep paper copies and the office is not staffed over the weekend so if your venue is asking for this you will need to let us know in advance. Please allow 72 hours for us to get this to you. Please note all of our equipment is tested before and after hire.
Q: What if I am looking to hire some sound and lighting equipment that is not on your website?
A: If there us something particular that you are looking for and can not find it on our website then please give us a call or drop us an email.
Q: Do you charge for delivery?
A: Yes we do charge for delivery, the prices depend on what you require so please ask us when requesting a quote. Please note: We must have an adequate, safe and secure space to load and unload equipment which is near the venue (Under 50m). If there are any parking restrictions / access problems we MUST be told before the date of your event. Parking permits along with an adequate parking space must be arranged and paid for by the client before delivery. If this is not done and parking tickets occur, outside of our control, the cost will be passed on to the client. Our crew have the right to reasonably refuse to offload at a venue is they deem the conditions are unsafe.
Q: How do I pay?
A: Payments can be made via bank transfer. No credit terms are available and all invoices must be paid before or on the day of your hire commencing. Cheque and Cash payments are not a preferred method for hire customers and is currently only available if pre approved by us.