Terms and Conditions

1. Hire Periods

All dry hired equipment must be returned or made available for collection at or before the time agreed. For each day or part day it remains outstanding the hirer will be charged the daily hire rate for each outstanding item.

2. Payment 

i. Hire fees for dry hire equipment including deposits must be made in full at or before the time any equipment is received by the hirer, by Bank Transfer only unless pre approved by our staff.

ii. Invoiced clients, pre approved by us, will need to clear outstanding fees within 7 days of the invoice date. Late payment penalties of 5% will be added to the final invoice. Cheque payments are not a preferred method of payment for hire customers and is only available if pre approved by us. 

 

3. Deposits

The full amount of any deposit(s) that are paid are non refundable if any item is lost, stolen or damaged.  

4. Ownership 

A hirer cannot export, sell , lease, lend, sub-hire, modify (speaker cabinets are checked) or dispose of any equipment, furthermore the location of all equipment must be made known to us. 

5. Cancellation of an agreed hiring 

i. Where we receive less than 14 days notice of cancellation, you are liable to pay the full amount of the agreed hire fee.

ii. Where we receive more than 14 days but less than 31 days  notice of cancellation, you are liable to pay 75% of the agreed hire fee. *PLEASE NOTE*  we do not offer refunds under any circumstances and all payments should be made knowing that these are non refundable.

We have never cancelled or failed to turn up for an event we have been booked for. In an event that we cannot fulfil a booking, our liability is limited to the cost of alternative hire, subject to a maximum if the fee we have agreed with you.

6. Condition of Equipment 

We check the condition and operation of all equipment before it leaves us. The equipment will be provided in full working order, as detailed on the hire sheet and in good physical condition. On accepting delivery you agree that it is in good condition and fully operational. 

Any discrepancies or faults must be reported within 1 hour of receipt of the equipment hire by calling the company number 07920 395387. You will need to speak with us and explain what the faults are, you may leave a voicemail if you have made many attempts to contact us. Please note emails and text messages are not accepted when reporting faults.  We reserve the right to substitute your hire item(s) and provide you with a like-for-like exchange should your product be faulty or not available.

7. Use of equipment

It is the hirer's responsibility to ensure equipment is suitable for the purpose intended, and is used safely and legally. Any appointed to operate or supervise equipment must be competent to do so (and received appropriate training where required). Equipment may only be used within manufacturer guidelines. 

Any misuse of equipment entitles us to its immediate recovery without notice or penalty. any may result in further action by us if it has been tampered with or damaged. Any instruction to "turn down" or "turn off" given by an authority (i.e. police or local council representative) must be followed immediately and maintained. The hirer will be liable for any consequential losses due as a result of failing to observe such instructions given by appointed authorities. 

8. Service and Repair

No service or repair is to be attempted with the exception for serviceable fuses and lamps. User-replaceable parts (fuses and lamps) may be replaced with manufacturer specified parts. The removal of panels or panel screws invalidates manufacturer's warranty, and the hirer is liable for the full cost of replacing equipment where evidence of such is found. 

9. Loss or damaged equipment

Unless is arises from our own actions of negligence, a hirer is liable to us for the whole costs of replacement and any consequential losses, due as a result of damage, theft or less that occurs during the period of hire (including that resulting from any third party's use of our equipment). Al prepaid deposits will also be forfeited. If no deposit has been ,made you are agreeing and giving us the full entitled right to debit / charge any debit or credit card which has been used to make payment upon hire. Where hired equipment is returned "non working" damaged / faulty or broken in any way we reserve the right to charge debit or credit cards up to 14 days after the date of hire to give time to eliminate whether it was due to the malfunction of the equipment or misuse by the hirer. 

10. Equipment failure

All equipment hired from us is tested to be electrically safe and is fully operational, it is of a professional standard and is kept maintained. Catastrophic failure is unusual and unlikely. However, we cannot accept liability for any direct or consequential losses arising from equipment failure which is beyond our control. Any discrepancies or faults must be reported within 2 hours of receipt of the hired equipment by calling the company's number 07920 395387. Please read "6. Condition of equipment" for more information.

11. Electricity Supply

Generators of any sort must NOT be used to supply electrical power to any item of our equipment without our expressed permission. The unauthorised use of any generator entitles us to its immediate recovery without notice or penalty, and will result in  further action by us if damage is caused due to the use of a generator that has provided an inadequate power supply. All of our hire equipment needs a 240v / 50hz within +3% or -3% of that value. (Please see 9 above)

12. Equipment dimensions

All equipment dimensions and weights are available upon request. If you are unsure about the equipment you intend to hire and you're worried about the hire items not fitting into your car, van, truck or other means of transport please contact us before hand and we will be able to give you the dimensions and weights.

Please note: When making payment you are agreeing and entering into this contract, you also agree to comply with all of our terms set out above. We do not require your signature only payment but you may be asked to sign a copy if you are collecting the equipment from us. If you are unsure about any of the above or have any questions please contact us before making any payments.

© 2020 by  Distinction AV

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